Refund policy

Return & Refund Policy

We want you to be happy with your purchase. Please review our return and refund policy below.

Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.

  • You must provide your order number or proof of purchase.

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact us before sending a return so we can provide return instructions.

Snacks, Drinks & Food Items

For health and safety reasons, food, snacks, candy, and beverages are not eligible for return once shipped.

If a food or beverage item arrives damaged, leaking, expired, or incorrect, please contact us within 48 hours of delivery and provide photos of the item and packaging. We will review the issue and, when appropriate, offer a replacement or refund.

Squishies & Toys

Unused and unopened squishies and toys may be returned within 14 days of delivery.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos showing the issue.

Mystery Boxes

Because Mystery Boxes contain randomly selected surprise items, we cannot accept returns or exchanges based on a customer's preference for the items received.

If an item inside your Mystery Box arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can help resolve the issue.

Damaged, Missing or Incorrect Items

Please inspect your order when it arrives. If your order is damaged, missing an item, or contains an incorrect item, contact us within 48 hours of delivery.

Please include your order number and clear photos of the product and shipping package when applicable.

Refunds

Once an approved return is received and inspected, we will notify you about your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the refund is due to an error on our part.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, packed, or shipped.

Contact Us

If you have questions about a return, refund, damaged product, or order issue, please contact us through our store's customer support contact information. Please include your order number so we can assist you quickly.